Links
Home Information Packs (HIPS)
From 10 September, all homes in England and Wales with 3 or more bedrooms will need a Home Information Pack (HIP), which includes a home energy rating. The Pack includes an Energy Performance Certificate (EPC), containing advice on how to cut carbon emissions and fuel bills. Also included are documents such as a sale statement, searches and evidence of title.
Website: www.homeinformationpacks.gov.uk
Citizens Advice
Your local Citizens Advice may be able to help you with your complaint. You can find out how to contact your local branch in England, Wales and Northern Ireland, by looking at the 'Adviceguide' website. Details for contacting your local branch will also be listed in the phone book.
Website: www.adviceguide.org.uk
Citizens Advice in Scotland
The 'Adviceguide' website will also help with your complaint if you live in Scotland. However, you may also want to visit the Citizens Advice Scotland site listed below. Again, details of how to contact your local citizens advice bureau are in the phone book.
Website: www.cas.org.uk
Royal Institution of Chartered Surveyors (RICS)
RICS is the leading source of land, property, construction and related environmental knowledge. It supports 130 000 members worldwide, to promote best practice, represent consumers' interests and provide impartial advice to society, businesses, governments and global organisations.
Website: www.rics.org.uk
Dial UK
Dial UK is a network of advice centres for people with disabilities.
Dial UK
St Catherine's
Tickhill Road
Doncaster
South Yorkshire
DN4 8QN
Phone: 01302 310 123
Textphone: 01302 310 123 (please use the voice announcer)
E-mail: enquiries@dial.org.uk
Website: www.dialuk.info
Age Concern England
Age Concern England has a network of local advice centres for older people.
Age Concern Information Line
Age Concern
Freepost (SWB 30375)
Ashburton
Devon
TQ13 7ZZ
Phone: 0800 009966
Website: www.ageconcern.co.uk
Information Commissioner's Office (ICO)
The ICO will provide advice if you are concerned about how your personal information is being used.
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545700
E-mail: mail@ico.gsi.gov.uk
Website: www.ico.gov.uk
British and Irish Ombudsman Association (BIOA)
BIOA's website lists the ombudsmen and other complaint-handling organisations that may be able to help you if you have a complaint.
BIOA
PO BOX 308
Tickenham
TW1 9BE
Phone: 020 88949272
E-mail: secretary@bioa.org.uk
Website: www.bioa.org.uk
ADR now
ADR refers to alternative dispute resolution - options for resolving disputes without going to court.
This site is run by the Advice Services Alliance (ASA). ASA is the umbrella body for independent advice services in the UK
Website: www.adrnow.org.uk
Trading Standards
This is a one-stop shop for information on consumer protection in the UK. For advice on how to contact your local Trading Standards Service, you can use Trading Standards Central or your local phone book.
Website: www.tradingstandards.gov.uk
Consumer Direct
Consumer Direct is a telephone and on-line advice and information service for consumers in Great Britain, supported by the Department of Trade and Industry.
Phone: 08454 04 05 06
Fax: 08454 04 05 05
Minicom: 08451 28 13 84
Website: www.consumerdirect.gov.uk
The Financial Ombudsman Service
This is the independent service for settling disputes between businesses providing financial services and their customers
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Website: www.financial-ombudsman.org.uk
Phone: 0845 080 1800
The Ombudsman for Estate Agents
The scheme provides an independent and impartial facility for the resolution of complaints between those members of the public who buy, sell or let property and the agents they deal with.
Ombudsman for Estate Agents
Beckett House
4 Bridge Street
Salisbury
Wiltshire
SP1 2LX
Phone: 01722 333306
Fax: 01722 332296
Email: admin@oea.co.uk
Website: www.oea.co.uk
|
