Is there anything that you cannot deal with?

Yes, there are some areas of complaint that we are not allowed to deal with. These are:

• complaints which would be better dealt with by the Courts;
• complaints about a service which is regulated by another body, for example, complaints about matters regulated by the Financial Standards Authority should be handled by the Financial Ombudsman Service;
• complaints which would be better dealt with by another ombudsman scheme. Where this is the case we will refer you to the appropriate scheme.
• complaints about surveying services received in England, Wales and Northern Ireland that were noticed or complained about before 1 June 2007.
• complaints about surveying services received in Scotland before 1 October 2003.
• commercial or other business complaints